Privacy Policy

Who we are

Our website address is: https://gretapearls.com.

OUR COMMITMENT TO PRIVACY

Trust is the foundation of Greta’s client relationship and includes trusting us to do the right thing with your information. Two main values guide us as we develop our products and services. These values should help you better understand how we think about your information and privacy.

Our Privacy Policy was developed as an extension of our commitment to combine quality products and services with integrity in dealing with our users. This policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and products and services. As we continue to develop our web site and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information.

YOUR INFORMATION BELONGS TO YOU

We carefully analyse what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymise this information when we no longer need it. Our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.

If a third party requests your personal information, we will refuse to share it unless you give us permission, or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

WHAT WE COLLECT AND STORE

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

YOUR CONSENT

By using our Website and submitting information, you consent to the collection and use of your personal information by us. You have the right to:

• Request access to any personal data we hold about you;
• Prevent the processing of your data for direct marketing purposes;
• Ask to have inaccurate data held about you amended.

To exercise any of these rights, please send us an e-mail at [email protected] with your full name and details and we will do our best to make the amendments as soon as possible. But do please understand that changes may not be immediate.

We will ensure that appropriate measures are taken against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data.

We will ensure that we have in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of deletion.

INFORMATION DISCLOSURE TO THIRD PARTIES

We may disclose your personal information to third parties in the following circumstances only:

• To service providers who manage aspects of our operations (for example third parties who provide hosting, technical or payment services to our Website) in connection with the Purposes;
• If Greta or substantially all of its assets are acquired by a third party, in which case personal data held by us about our clients and prospective clients will be one of the transferred assets;
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Service.

Unless we have obtained your specific consent, we will never transfer your data to third parties for them to communicate directly with you. The only exception is where it is necessary to fulfill our obligations to you, for example, to give a fulfilment company your address to send you the jewellery you have purchased or a payment provider details required to process money transfers. But we will only transfer personal data if the other company has in place data procedures and policies that provide similar protections and rights to our Privacy Policy, and if they maintain adequate data security measures.

DATA STORAGE

All information you provide to us is stored on our secure servers in the USA.

The dynamics of the internet may mean that information is sent electronically to servers outside of the country where you originally entered the information. In addition, that information may be used, stored and processed outside the country where you entered that information. While there is a risk that countries to which information is transferred will not be subject to an information protection regime as rigorous as that of the UK and the EU, we will do our best to minimise this.

By submitting your personal data, you agree to the transfer, storing or processing described in this Privacy Policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Transmitting information via the internet cannot be completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we receive your information, we use strict procedures and security features to try and prevent unauthorised access. Agents or contractors who in the course of providing services to us have access to information which you give to us are required to keep that information secure and confidential and are not permitted to use it for any purpose other than to carry out the services which they are performing for us and they.

LINKS

When you click on links on our Site, they may direct you away from our Site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Below is a list of third party platforms we use with a short explanation of why we use them and their associated Privacy Policies:

• Google Analytics – We use Google Analytics to better understand audience behavior on our websites and to help us improve the user experience. We do not use personally identifiable data through this service. See Google Analytics Privacy Policy.  https://www.google.com/analytics/terms/us.html
• Google Adwords – We utilize Google Adwords and other similar Google services for advertising purposes, which includes remarketing through the use of cookies. See Google Privacy Policy. https://policies.google.com/privacy
• Facebook – We utilize Facebook for advertising purposes, which includes remarketing through the use of cookies (see Traffic Date, Cookies and Their Use for more information on how we use cookies). We do not use personally identifiable data through this service. See Facebook Privacy Policy. https://www.facebook.com/policy.php
• Instagram – We utilize Instagram for advertising purposes, which includes remarketing through the use of cookies (see Traffic Date, Cookies and Their Use for more information on how we use cookies). We do not use personally identifiable data through this service. See Instagram Privacy Policy. https://help.instagram.com/519522125107875