Common queries answered
Frequently asked Questions
How long does it take for me to receive my order?
This will depend on the specific country and region. Usually it will take 7-2 weeks to receive your package. You can visit this page for more detailed information: Shipping methods.
What payment methods do you support?
Our payment system is provided by PayPal. So you can use PayPal and credit card to complete the order payment.
Can I purchase it for myself?
Of course, we support retail. You can choose any product you like and pay directly online.
After completing the payment, what do I need to do to receive the package?
You can check if your delivery information is correct. Other than that, all you need to do is wait while we complete everything and deliver the package to you.
Do you provide invoices?
Yes, we provide an invoice for each order. You can find and download the invoice for each order here: my acount -> Order.
What is your return and exchange policy?
We provide all users with a 30-day quality assurance and return period. For specific return policies, please visit: Return Policy.
How do I change my shipping address?
If you find that your delivery information is wrong, please contact us immediately. Once your package has been sent, we cannot guarantee that it can be corrected and we are not responsible for any losses caused by it.
How do I track the status of my order?
We will send you an email with your order information after your order is accepted and shipped.
You can also track your order on this page: Order Tracking.
How do I receive customer support?
After you register, we will assign you a one-to-one customer service manager who will send you an email within 24 hours of your registration. If you do not receive it, please check your spam folder. Or send an email to [email protected] and we will deal with it immediately.
Do you ship to my country?
We can ship to most countries around the world, but due to customs policies in some countries, we do not support online orders. Countries where we support online orders can be found at: Shipping Methods.
If your country is not included, please contact us and we will discuss it with you in depth.
Will my order be in one package?
Will my order be in one package?
Normally we will put your order in one package. But if your order is too large, we will send it in multiple packages to comply with the courier’s shipping policy.
But before that, we will contact you to explain the situation and provide you with tracking information for each package afterwards.
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