{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2024-09-08T13:21:02","modified_gmt":"2024-09-08T13:21:02","slug":"ayuda-al-cliente","status":"publish","type":"page","link":"https:\/\/gretapearls.com\/es\/customer-help\/","title":{"rendered":"Ayuda al cliente"},"content":{"rendered":"\t\t
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Customer Help<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our happiness team is always here to assist.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Common purchase queries answered<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Orders and Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I save my shopping cart?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In order to save items in your shopping cart, you will need to log in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that adding items to your shopping cart or wish list does not reserve them or guarantee that they will still be available when you decide to purchase them.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take for me to receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It usually takes 1-2 weeks, but it may be longer or shorter depending on the country. You can find more information here: Shipping methods<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can easily create an account<\/a> here. It is completely free to create an account and once you are logged in you can purchase our products online.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If the order has not been sent, we support you to modify the order information. However, once the order is sent, it cannot be modified.
Therefore, if you need to modify any order information, please contact us<\/a> at the first time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I track the status of my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

After your order is dispatched, we will send you an email with order information. You can find the tracking information of your order in it. Or you can track your order on this page: Order Tracking<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill you keep my credit card information on file?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We will not save your order information. We use PayPal as our payment partner. All your bank information will be kept by them.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you charge sales tax?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. We will charge certain import taxes during settlement according to the regulations of different countries and regions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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All our products are in our own warehouse. The package will be sent out within 1-2 working days after you place an order, and we will send you tracking information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you support retail orders?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Of course, we support retail and also enjoy wholesale prices.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Accordion Of course, if your order quantity exceeds the quantity set on the website, please contact us and we will provide you with a separate quotation.
At the same time, we will also launch some promotional products from time to time, so please pay attention to our emails.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Of course. You are most welcome to actually check our product quality and service through samples.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I need to do after placing an order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You don’t need to do anything, just wait patiently and we will be responsible for delivering the order to you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill the product I receive be exactly the same as the one in the picture?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No. No two pearls are exactly alike! Our pictures and videos are just representations of the size, luster, and approximate shape in that link. The actual product will be subject to your request! If you are concerned that you don’t like the pearls you received, you can request to have pictures or videos sent before shipment during your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan loose pearls be drilled?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We provide drilling services. Our drilling standards are:<\/p>

Pearls above 9mm can be drilled with 0.9mm half-drills;
Pearls 4mm-9mm can be drilled with 0.8mm half-drills;
Pearls below 4mm can be drilled with 0.6mm half-drills.
If you need other special drilling requirements, please contact us before ordering.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t