{"id":12,"date":"2024-08-15T08:46:27","date_gmt":"2024-08-15T08:46:27","guid":{"rendered":"https:\/\/gretapearls.com\/?page_id=12"},"modified":"2026-04-20T10:04:14","modified_gmt":"2026-04-20T14:04:14","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/gretapearls.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p class=\"has-large-font-size\">We offer full refunds, exchanges or discount for all purchases&nbsp;<strong>within 30 days of purchase<\/strong>.<\/p>\n\n\n\n<p>We have a 30-day return policy for any quality issues, which means you have 30 days to request a return after receiving the product to resolve the quality issue!<\/p>\n\n\n\n<p>What kind of orders support return\/exchange:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wrong product received.<\/li>\n\n\n\n<li>Product received has quality issues.<\/li>\n\n\n\n<li>Product lost or damaged during transportation.<\/li>\n<\/ul>\n\n\n\n<p>What kind of orders do not support return\/exchange:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized products((Including custom drilling))<\/li>\n\n\n\n<li>Specially marked\/reminded in the product information<\/li>\n\n\n\n<li>Products in Custom Quote Service<\/li>\n<\/ul>\n\n\n\n<p>The returned goods must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No signs of wear or man-made damage.<\/li>\n\n\n\n<li>The product remains in its original condition.<\/li>\n\n\n\n<li>The threading status is the same as when it was shipped.<\/li>\n\n\n\n<li>The packaging&#8217;s tamper-evident label is not damaged.<\/li>\n\n\n\n<li>Individual products must be returned in their entirety; you cannot return a portion of the product. For example, if you purchased 10 units of a product, you must return all 10 units, not just a portion.<\/li>\n<\/ul>\n\n\n\n<p>Note: The following reasons do not qualify as quality issues:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The product matches our reference images and description, but does not meet your expectations.<\/li>\n\n\n\n<li>For strung pearls, a small quantity (within 5%) that does not meet quality standards.<\/li>\n\n\n\n<li>Unavoidable flaws in natural pearls, such as white spots, growth lines, pits, and inconsistent shape or color.<\/li>\n\n\n\n<li>Due to manual measurement, a normal tolerance of approximately 0.5mm may occur.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Return process<\/h2>\n\n\n\n<p>Our packages are usually packed in transparent plastic bags and sealed with label stickers. You can use the plastic bag to fully observe whether the product is intact or has no quality problems. Please do not tear off the label before confirming that there is no problem with the product.<br>If you find any problems with the product, please contact us at info@gretapearls.com and attach pictures of the product and your purchase order information.<br>Our service team usually gets in touch with you within 1-2 working days.<br>If your return is accepted, we will send you some return details for shipping.<br>Please provide us with the tracking information of the package after sending the return goods.<br>We will complete the refund within 2-3 working days after receiving the return package.<\/p>\n\n\n\n<p>Note:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>If your return amount is high, please insure the goods. We are not responsible for the loss of the return order.<\/li>\n\n\n\n<li>After we send the refund, it may take longer for you to get it in your bank card. This is because the bank needs processing time. If you have not received the refund for more than 1 week, please contact us.<\/li>\n\n\n\n<li>Please contact us before returning\/exchanging. We will not accept packages without prior notification and will not be responsible for any losses..<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Return\/Exchange Fees<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>You can return or exchange the product for free within 7 days after receiving the product, as long as the packaging seal label is not torn and the product is due to quality reasons.<\/li>\n\n\n\n<li>If the goods are received for more than seven days or return request due to non-quality reasons, we will charge a return fee of 10% of the order amount.<\/li>\n\n\n\n<li>Please ensure that the return information is filled in correctly. We cannot be held liable for any losses caused by incorrect information, such as package detention fees, etc.<\/li>\n\n\n\n<li>You are responsible for the shipping costs incurred when returning the item to China. For exchange requests, we will cover the shipping costs for sending out the new package.<\/li>\n<\/ol>\n\n\n\n<p><h2>Need help?<\/h2><\/p>\n\n\n\n<p>If you have any questions or suggestions about our return\/exchange policy, please feel free to contact: <a href=\"mailto:info@gretapearls.com\">info@gretapearls.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview We offer full refunds, exchanges or discount for all purchases&nbsp;within 30 days of purchase. We have a 30-day return policy for any quality issues, which means you have 30 days to request a return after receiving the product to resolve the quality issue! What kind of orders support return\/exchange: What kind of orders do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gretapearls.com\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gretapearls.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gretapearls.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gretapearls.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gretapearls.com\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":12,"href":"https:\/\/gretapearls.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":39820,"href":"https:\/\/gretapearls.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/39820"}],"wp:attachment":[{"href":"https:\/\/gretapearls.com\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}